Return and Damage Policy

Return & Damage Policy

We stand behind the quality of our products and want you to be happy with every order. Because we are a wholesale supplier and inventory moves quickly, we maintain the following return guidelines.

Damaged or Defective Items

Please inspect your order immediately upon arrival.

If you receive damaged or defective merchandise:

  • Notify us within 48 hours of delivery

  • Email photos of the item and packaging

  • Include your order number

We will review the claim and offer a replacement, store credit, or refund at our discretion.

Claims submitted after 48 hours may not be eligible for resolution.

Returns (Non-Damaged Items)

We accept returns on unused, resellable merchandise under the following conditions:

  • Return request must be made within 7 days of delivery

  • Items must be in original packaging and condition

  • Customer is responsible for return shipping

Approved returns may be issued as store credit or refund, minus any applicable restocking fees.

We reserve the right to decline returns that do not meet these conditions.

Non-Returnable Items

The following items are final sale:

  • Special orders or prebook items

  • Clearance or discounted merchandise

  • Used or opened products

  • Items damaged after delivery

Shipping Issues

We are not responsible for delays caused by carriers once an order leaves our facility. If a shipment is lost or arrives severely damaged, please contact us and we will assist with filing a carrier claim.

How to Start a Return or Claim

Please contact us at:

Laura@hillswholesalefloral.com
(903)758-8300

Include your order number and a brief description of the issue so we can help quickly.